Simplifying complex products through research and systems thinking
I turn messy enterprise workflows into experiences that feel effortless.
Collection
Scaled product consistency across a complex platform
Defined interaction standards and component patterns to reduce ambiguity and enable more consistent, scalable product decisions.
Simplified complex case routing without compromising qualifications
Designed a scalable skill management experience that helps healthcare teams route prior authorization cases to qualified reviewers while balancing urgency, workload & coverage.
Reduced friction and improved task confidence
Redesigned complex workflows so users could complete tasks faster, with less friction and greater confidence.